SmallBizGenius Analysis

Jibjab, a platform for creating personalized e-cards and videos, faces significant criticism regarding its subscription practices. While some users appreciate the ease of use and humorous content, many report unexpected charges, difficulty canceling subscriptions, and misleading pricing.

Category Breakdown

Scores based on analysis of 96 recent reviews

Subscription Issues & Unexpected Charges

1.5/10

Numerous reviewers report being charged for subscriptions they didn't intend to purchase or that they believed they had canceled. Many claim that Jibjab continues to bill them years after their last use of the service, with some even reporting charges on newly issued credit cards.

55 reviews mention this

Cancellation Difficulties

2.0/10

A significant number of reviewers describe extreme difficulty in canceling their Jibjab subscriptions. They report that even after attempting to cancel online, they continue to be charged, and customer support is often unresponsive or unhelpful.

28 reviews mention this

Misleading Pricing

2.5/10

Several reviewers feel that Jibjab's pricing is misleading, particularly the initial offer of a low monthly fee that turns out to be a full-year commitment. They express frustration with the lack of a simple, one-time purchase option for individual cards or videos.

20 reviews mention this

Customer Service Problems

2.0/10

Many reviewers express dissatisfaction with Jibjab's customer service, citing slow response times, unhelpful replies, and an inability to resolve billing or cancellation issues. Some even report a complete lack of response to their inquiries.

15 reviews mention this

Ease of Use

8.0/10

A small number of reviewers praise Jibjab for its user-friendly interface and the simplicity of creating personalized videos and e-cards. They find the platform easy to navigate and enjoy the creative process.

5 reviews mention this

Humorous Content

8.5/10

Some reviewers appreciate the humorous and entertaining nature of Jibjab's videos and e-cards. They find them to be a fun way to connect with family and friends and create memorable experiences.

5 reviews mention this

Refund Issues

2.0/10

Several reviewers report difficulty obtaining refunds for unauthorized charges or subscriptions they attempted to cancel. Even when refunds are issued, the process can be lengthy and frustrating.

8 reviews mention this

Pros & Cons

What Customers Love

Easy to create humorous, personalized videos and e-cards Mentioned 5x
"Very easy to make a video by using own uploaded pictures, simple and user friendly. Great for having a laugh with family and friends, cuts down costs for cards and can send link to multiple people."
Some customers have received prompt refunds when issues were raised Mentioned 3x
"Since the below review, Jib Jab have refunded me for this debit with out fuss and bother which I appreciate."
Offers a unique and creative way to send greetings Mentioned 2x
"Really fun and original eCards, which you can personalize with your own photos, which them become part of the characters in the animated card."
Excellent customer support in specific cases Mentioned 2x
"I contacted JibJab support and spoke with Ale, who went out of his way to investigate the problem, and he resolved it thoroughly. Ale was always responsive to my emails, and let me know that I would be refunded the amount in question, which I have."
Hilarious and enjoyable content for some users Mentioned 2x
"I don’t care what anyone says, best money I’ve spent in bloody ages, makes you laugh, makes friends/family laugh, what price on that right now in lockdown! Hilarious!!!!"

Common Complaints

Unexpected and unauthorized subscription renewals are common Mentioned 55x
"WTAF, they've just charged me a subscription - I haven't used their site for 6 years!!!! SCAMMERS THEY STEAL YOUR MONEY."
Extremely difficult to cancel subscriptions, leading to recurring charges Mentioned 28x
"Impossible to cancel and they will bill you every year even if you turn off auto renewal. Ive been attempting to cancel for over a year to no success."
Misleading pricing practices, often charging for a full year upfront Mentioned 20x
"Absolute criminals. Bought a one month membership ($3.00). It automatically redirects you to a one year membership (when you click purchase now) for $36.00 when using Paypal."
Poor customer service with slow or no responses to inquiries Mentioned 15x
"I made a video card to share on a forum but it won't download. Very disappointed. I wrote customer support and never heard back."
Website and app can be glitchy and difficult to use Mentioned 3x
"Worst app and website I've ever used. App doesn't even load open anymore. So much trouble to create a video on website the message you regularly get "we have encountered an issue creating your head, please try again later""

Common Questions About Jibjab

Answers derived from customer review patterns

Is Jibjab legit and trustworthy?

Based on 96 reviews, Jibjab's legitimacy is questionable due to widespread reports of unauthorized charges and difficulty canceling subscriptions. While the service itself offers a fun and creative way to make personalized videos, the overwhelming negative feedback regarding billing practices raises serious concerns about its trustworthiness. Many users report being charged for subscriptions they didn't authorize or thought they had canceled, leading to accusations of scamming. Potential users should exercise extreme caution and carefully review subscription terms before providing payment information.

Based on 60 reviews

Does Jibjab have good customer service?

Customer service is a major pain point for Jibjab users. Many reviewers report slow response times, unhelpful replies, or a complete lack of response from customer support when addressing billing or cancellation issues. Some users have had positive experiences with individual representatives, but these instances appear to be the exception rather than the norm. The lack of a readily available phone number or live chat option further exacerbates the problem, making it difficult for customers to resolve their issues promptly.

Based on 15 reviews

Is Jibjab worth it for small business?

For small businesses, Jibjab's value proposition is questionable. While the platform offers a potentially engaging way to create marketing content, the risks associated with its subscription practices outweigh the benefits. The negative reviews regarding unauthorized charges, cancellation difficulties, and poor customer service could damage a small business's reputation and lead to financial losses. Businesses seeking a reliable and transparent platform for creating video content should explore alternative options with more favorable customer feedback.

Based on 7 reviews

What is Jibjab's cancellation policy like?

Jibjab's cancellation policy is a major source of frustration for many users. Numerous reviewers report that even after attempting to cancel their subscriptions through the website, they continue to be charged. Some users have had to contact their banks or credit card companies to block further payments. The lack of clear and accessible cancellation instructions, combined with unresponsive customer service, makes it extremely difficult for customers to terminate their subscriptions effectively.

Based on 28 reviews

Why is Jibjab charging me when I haven't used it in years?

Many Jibjab users report being charged for subscriptions years after their last use of the service due to automatic renewal policies. These users often claim they were unaware of the auto-renewal or believed they had canceled their subscriptions previously. Jibjab's practice of continuing to bill inactive accounts, even on updated credit cards, has led to widespread accusations of deceptive billing practices and unauthorized charges.

Based on 55 reviews

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